Comments on: EzyDVD Goes Into Receivership… Gift Vouchers Are Not Honored…

By: Hollender

Hollender — Wed, 13 Jan 2010 04:02:40 +0000

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Odonovan — Wed, 13 Jan 2010 03:53:52 +0000

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By: Esther

Esther — Sat, 05 Dec 2009 00:35:30 +0000

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By: Charly Leetham

Charly Leetham — Mon, 23 Mar 2009 09:56:34 +0000

Hi John, I really can’t comment about the Franchises deliveries or their fulfillment of customer orders. I do know that the two remaining stores here in Canberra shut recently…

What I do know is that most of EzyDVD’s stock, if not all, came from Australian suppliers – they didn’t use overseas’ distributors to my knowledge. There are some reasonably strict guidelines (or at least there were 18 months ago) about importing DVDs to sell commercially….

I haven’t purchased anything from EzyDVD in the last 18 months. I have however, found a new supplier here in Australia that is easy to deal with. You may find the title you’re looking for there. DVD Orchard

By: John

John — Mon, 23 Mar 2009 05:21:37 +0000

Would it be foolish for me to order an out-of-stock DVD from the EzyDVD website? Do you think EzyDVD are still being supplied by overseas distributors? Other option is to purchase the title from Amazon.com. I’m happy to do that if Ezy is truly out-of-business, but I’d rather help the local guys trade out of insolvency than pipe the money overseas.

By: Steve

Steve — Tue, 13 Jan 2009 09:20:56 +0000

The inside news is that many offers have been received for the sale of EzyDVD but the tip is that Video Ezy has the best overall offer. The receivers are expected to make an announcement tomorrow.

I think Jordy represents the opinion of most narrow minded customers I have had to deal with. I can’t get through to them that the franchisee does not hold the money in the Gift Card. We are an exchange agent for the Gift Card company and Ezydvd.

If I hear the “I’m going to Fair Trading” speil again I’ll flip. I’ve already been to Fair Trading and they have confirmed that referring the customer to the receivers is the correct procedure. Customers think that by mentioning “Fair Trading” that retailers will start shaking in their boots. Truth is we shake our heads because we know its a hollow and baseless threat. Fair Trading also protects the retailer from customers just like Jordy.

By: sean

sean — Fri, 09 Jan 2009 12:43:28 +0000

Its sad for anyone who purchased a gift card but spare a thought for the franchisees who have invested in this group. Their future is now in limbo. I very much doubt this group will be salvaged. All the corporate stores will close and franchise stores will have to rebrand. The owner of this group is a comnplete twat!!

By: Kym

Kym — Thu, 08 Jan 2009 22:55:39 +0000

While all this is going on and the website is showing nearly a dozen stores availoable for ranchise and one in SA lookiing for staff.

You would think that the website would either be updated or shutdown as it does not reflect the current situations and there seem to be a lot of complaints of items being purchased online and then not deliveres!

By: Kym

Kym — Thu, 08 Jan 2009 22:43:35 +0000

I have just had a chat with the local store that I purchased a gift voucher from in October for a family member who waited for a particular movie to be released at xmas only to find that the gift voucher would not be honoured.

I feel sorry for the franchisees who are in the middle of the whole situation. They would like to do the right thing but are unable to as the EFTPOS machines that the vouchers have to be swiped through are locked for these cards, Receiver’s instructions (and as most of their own assets are tied to the business there is no way for them to be ‘personally responsible’ for money that is ultimately the company’s responsibility to supply). They stand to lose a lot more than the value of a gift voucher.

So spare a thought for them – the real blame in the end is the owner of the company and he should be the one made to pay!